Tech Coast Angels Success Story: MakeItWork

Since TCA invested in 2005, MakeItWork has increased revenue four-fold and grown from 3,000 customers to over 20,000 today. In these difficult times, it has transitioned successfully to cash-flow positive and EBITDA positive. A critical cornerstone has been the company’s obsession with delivering an exceptional customer experience, which is measured after each service call and 4 out of 5 customers give the company a perfect score. Recently, the company has expanded into producing its own weekly radio show “TechNews Powered by MakeItWork, number one in LA timeslot,  and extended to 23 markets nationwide — providing opportunity to lower customer acquisition casts and a means to expand into new markets cost-effectively when there is critical mass. (John Harbison and Ken Aldrich, Co-Leads).